Our support for you doesn’t stop the second we install your solar panels or solar hot water system. We are here for you 24/7. So if there’s a problem with a system that we installed, just call us and we will sort it for you.
Call us on 1300 414 384
All our calls are handled by one of our team here in Brisbane (we don’t use outsourced overseas call centres, so you can always trust that you will be speaking with a Brisbane Solar NRG Solutions team member).
If you have an issue, we start by exploring the problem with you over the phone. Often it is something simple and we will talk you through the easy steps to troubleshoot and fix the issue.
If the problem is more complex – we have your back!
We will organise our electrician to inspect the system, determine the fault, rectify it immediately where possible, or start the process to have the faulty component replaced.
One of the reasons we choose the products that we sell is the guarantee of back up support/warranty from the manufacturer. If the problem is repairable under warranty, then there will be no charge for the parts and quite often no charge for the labour. However, if the product is out of warranty there will be a charge for labour and the parts. We will always tell you estimated repair costs up front when you contact us.
Solar systems need regular service and maintenance. We understand that life can get in the way of remembering when a service is needed, which is why we promise to contact you and let you know when your product is due for a service. That’s just one more way we help keep your life simple and hassle free.
Contact us for a free in-home quote today. Call - 1300 414 384